Internet Provider Berlin
Well there are a few things to keep in mind.
First of all, Germany may be a well developed country and as a customer you are (almost) always right.
But when it comes to service and internet providers you will need to have a lot of patience.
When signing up for any internet provider, you will need to wait for a Telekom technician to come to your place. This appointment may take something between 2-4 weeks after you signed up for your internet contract.
If you want WiFi at home, be sure to sign up for an internet contract with a WLAN ready router.
Otherwise you will be sitting on your couch with a cable attached to your computer and your Internet Provider will charge you extra for the WiFi option afterwards.
Strangely enough some of the internet companies will offer you only LAN routers by default. So make sure to pay those few extra bucks and sign up for a WLAN router from the start.
1&1 offers very fast internet via glass fiber as well as options for users that have their focus on a good deal rather than the fastest internet.
So why should you go for 1&1 Internet? There are actually several reasons, which we all gonna talk about here.
Very fast internet with up to 100Mb/s
For years in Berlin there were very few (especially affordable) options to surf faster than the usual 8-16Mb/s.
Luckily 1&1 changed that and offers really affordable internet via glass fiber with usually up to 50Mb/s. If you are one of the few lucky ones you might even get up to 100Mb/s.
Cheap rates for DSL
Not only does 1&1 offer one of the fastest internet connections, but also do they have very fair prices for their packages.
What sets them appart from most other German internet providers is the fact, that you will get a free Homeserver from Fritzbox, which are by far the best routers around these days, if you sign up for 24 months.
DSL contracts include German landline
Still nowadays a German landline number comes in handy, and what better than that you will get a free landline number with your internet contract. Calls to other German landlines are free of charge, while calls to cellphones are as cheap as 19,9c per minute.
With all these points in mind 1&1 Internet is at the moment the best option to sign up with for internet in Berlin.
To find out, if 1&1 is available at your address and with which speed you can calculate you can do an availability test online.
If you look for a 24 months contract you might save some money during the first 12 months, but the period afterwards is more expensive with o2 than with 1&1 Internet.
Plus recently o2 decided to cut internet speed after 100gb/300gb/500gb of data a month.
This will be no problem for 99% of all internet users, but in the close race with 1&1 Internet for the top spot this gave 1&1 Internet a little advantage over o2.
But again, this will not concern the majority of users and if you are putting your focus on cheaper prices o2 still is the best option to sign up with in Berlin. With o2 you can choose to sign up for a fixed contract for 24 months.
This option will save you some money on the set up and the first 12 monthly payments.
The other option (more flexible but also a bit more expensive) would be to sign up for a contract that can be canceled at the end of each month.
This will give you more flexibility, but also higher monthly fees. You can find out if o2 DSL is available in your house here:
o2 DSL Availability Check
In the sign up process of o2 you will have the choice between different Routers. The one that is included for free is just very basic and might not give you full internet speed at home.
That is why the around 20€ extra are well invested either in the more advanced HomeBox offered by o2 or you buy any other WLAN router that is compatible to o2.
Most Germans rely on the Fritzboxes by AVM, which offer the best hardware and service.
If you are lucky and o2 is available at your place then all you need to do is sign up for one of their options that suits you best and wait the obligatory 2-4 weeks until the Telekom technician shows up.
Comparison of Best Internet Providers Berlin
|1&1 Internet||o2 Internet|
|Internet speed||16MBits - 100MBits||10MBits - 100MBits|
|Best deal||DSL 50|
|o2 DSL M 50|
|Monthly price best deal||16,99€ first 12 months|
|14,99€ first 12 months|
|German landline included||Yes|
Flatrate calls within Germany
19,9ct/min mobile phones
Flatrate calls within Germany
Flatrate mobile phones
Additional 9,99€/month for TV
|Unlimited fast internet||Yes||No|
Speed cut after 300GBits
Changing ISP Berlin
Moving flats within Berlin is a common thing, maybe because, after sharing a bathroom and a kitchen with people for a while, you just want to upgrade from a little room in a WG to your own flat.
At least you don’t need to worry about what happens with your contract with your Internet Service Provider (ISP) in Berlin. Any company lets you change the address on the contract to your new residence, without prolonging the contract for another 24 months.
This needs to be pointed out because in the past, the laws on this were different and a change of residence meant that a contract had to be renewed.
Also, if you can’t move the contract with you (e.g. if you leave Berlin or Germany altogether), then you have the right to cancel the contract before the minimum duration of 24 months.
So there is really no need to go for a more flexible (in terms of contract), but more expensive and slower option, like a Internet Surf Stick.
Internet via glass fiber or cable in Berlin
For obvious reasons, you might want to sign up with an internet provider that delivers internet via glass fiber or cable with very high download and upload rates. Currently just a few companies offer high speed internet in Berlin via glass fiber or cable.
For fast internet via cable check out Kabel Deutschland, Tele Columbus or Primacom, all of the above mentioned companies already offer internet with up to 200 Mbit/s.
For high speed internet via glass fiber check Telekom or Vodafone, which currently offer clients up to 100 Mbit/s in Berlin.
Mobile Surf Stick Berlin
But if for some reasons you might need a mobile surf stick, either while waiting for your internet to be installed or if you travel a lot and want to use your laptop, then there are many choices for you as well.
Your best option would be to check with your ISP, who might offer a free or very cheap mobile surfing option including a surf stick.
But again a mobile surf stick cannot replace a real internet contract, but if you need to be online on the go it is a nice extra to have.
When you’re successfully signed up with an Internet provider in Berlin, it is then time to get your mobile phone contract and your cable TV contract. Be aware that you can only sign up for contracts in Germany when you have a valid German bank account.